Customer Experience Associate
Be the human voice of Halcyon for our community, and turn what you hear into product and process improvements.
What you’ll do
- Own recurring operational processes, reporting, and analysis end-to-end
- Build the systems and playbooks that let the company scale smoothly
- Partner with leadership to track performance against goals
- Spot friction and turn it into better processes and controls
What we’re looking for
- 3+ years in operations, finance, or analytics
- Strong organizational and modeling skills; SQL a plus
- Sharp attention to detail and sound judgment
- Comfort owning ambiguous problems end-to-end
Benefits
- Equity and a competitive salary
- Comprehensive health, dental & vision
- Unlimited PTO with a three-week minimum
- $2,000 annual learning & development budget
- 16 weeks of paid parental leave